Isaac’s E-Stand will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 7 calendar days. If a chargeback is filed against you, we’ll need you to respond to any inquiries from us within 5 calendar days. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.
Keep in mind you can also contact PayPal directly for any disputes. In fact, PayPal suggests that you do contact them. [Here]